Privacy Policy

Last updated: 28 September 2025

At Empowering MY (“we,” “us,” “our”), we respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you visit empoweringmy.com, contact us, submit a form, engage with us on social media, or otherwise use our services.

We process personal data in accordance with the Personal Data Protection Act 2010 (Act 709) of Malaysia, which applies to personal data processed in commercial transactions.

1. Who we are

Website: empoweringmy.com

Business name: Empowering

Contact email: askme@empoweringmy.com

Contact number: +601154322881

If you have any questions about this Privacy Policy or your personal data, please contact us using the details above.

2. What personal data we may collect

We may collect personal data that you provide directly to us, including:

• Name
• Phone number
• Email address
• Age range or date of birth, where relevant
• Location or city
• Occupation or business information
• Insurance, financial planning, or protection-related enquiry details
• Information you submit through website forms, booking forms, WhatsApp, social media, or direct messages
• Any other information you voluntarily provide to us

We may also collect certain technical or usage information automatically through our website and digital tools, such as:

• IP address
• Browser type
• Device information
• Pages visited
• Referring website
• Date and time of access
• Ad interaction or campaign response data
• Cookie or pixel-related data, where used

Under the PDPA, Malaysian organisations must inform individuals how their personal data is processed, including the categories of data collected, the purposes of processing, and the choices available to the individual.

3. How we collect your information

We may collect your personal data when you:

• visit our website
• fill in a contact, enquiry, consultation, quote, or booking form
• message us through WhatsApp, email, Facebook, Instagram, or other social media platforms
• respond to our advertisements
• submit your information through Meta Lead Ads
• comment on, react to, or engage with our social media content
• sign up for updates, newsletters, or events
• speak with us in person, by phone, or online

4. Information collected through Meta and other social media platforms

We may receive personal data and engagement information from platforms such as:

• Facebook
• Instagram
• Messenger
• WhatsApp
• LinkedIn
• TikTok
• YouTube
• other social media or advertising platforms we use from time to time

This may include information you provide directly in a lead form, such as your name, phone number, email address, and enquiry details. It may also include campaign-related data such as ad engagement, form submissions, page interactions, and audience or event data generated through tools like Meta Lead Ads, Meta Pixel, or similar business tools.

When you submit your information through a social media platform, your information may also be processed by that platform according to its own terms and privacy practices. We encourage you to review the relevant privacy policies of those third-party platforms as well.

5. How we use your personal data

We may use your personal data for purposes including:

• responding to your enquiries
• contacting you about insurance, protection, wealth, or financial planning services
• arranging consultations, appointments, or follow-ups
• providing quotations, proposals, or recommendations
• processing requests you submit through our website or social media forms
• managing client and prospect relationships
• improving our website, marketing, content, and services
• measuring advertising performance and campaign effectiveness
• complying with legal, regulatory, or professional obligations
• maintaining internal records and administration

6. Marketing and follow-up communications

If you submit an enquiry, download something from us, respond to an advertisement, or provide your details through our website or social media, we may contact you by phone, WhatsApp, email, or other appropriate channels to follow up on your enquiry and share information related to our services.

Where appropriate, you may opt out of receiving marketing communications from us at any time by contacting us or using the unsubscribe or opt-out method made available to you.

7. Cookies, analytics, and tracking technologies

Our website may use cookies or similar technologies to improve user experience, understand website traffic, remember preferences, and measure the effectiveness of our marketing.

These tools may include website analytics tools and advertising tools such as the Meta Pixel or similar tracking technologies, where implemented. These tools may collect technical and behavioural data such as page views, device details, browser information, and actions taken on our website.

You may be able to control cookies through your browser settings. Disabling some cookies may affect the functionality of parts of the website.

8. Disclosure of personal data

We do not sell your personal data.

We may disclose or share your personal data where necessary with:

• service providers supporting our website, hosting, forms, analytics, CRM, or communications
• advertising and social media platform providers
• professional advisers, where necessary
• regulators, authorities, insurers, or other parties where required by law or legitimate business purpose
• business partners or administrative support providers involved in responding to your request or servicing your enquiry

Where third parties process personal data on our behalf, we expect them to handle it appropriately and securely.

9. Data security

We take reasonable practical steps to protect your personal data from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

10. Retention of personal data

We retain personal data only for as long as necessary for the purposes for which it was collected, or as required or permitted by law, regulation, internal recordkeeping needs, dispute resolution, or legitimate business purposes.

When personal data is no longer required, we will take reasonable steps to delete, destroy, anonymise, or securely dispose of it.

11. Your rights

Subject to applicable law, you may have the right to:

• request access to your personal data
• request correction of your personal data
• withdraw consent in certain circumstances
• limit or object to certain processing or marketing uses
• request information about how your personal data has been used or disclosed
• request data portability where applicable under current law

To exercise any of these rights, please contact us using the contact details stated above. We may need to verify your identity before responding.

12. Links to third-party websites and platforms

Our website or content may contain links to third-party websites, booking tools, forms, or social media platforms. We are not responsible for the privacy practices, content, or security of those third-party services. Please review their privacy notices separately.

13. Children’s privacy

Our website and services are generally intended for adults. We do not knowingly collect personal data from children except where information is provided by a parent, guardian, or authorised adult for a legitimate enquiry or service-related purpose.

If you believe that personal data of a child has been submitted to us improperly, please contact us so we can take appropriate action.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, practices, technology, legal requirements, or platform integrations. The updated version will be posted on this page with a revised effective date.

15. Contact us